Looking for answers
Ask a question

I've forgotten my log in details for Online Banking, what should I do?

If you've forgotten or aren't sure of your log in details for Online Banking, don't worry. By re-registering for the service, you'll be reminded of your Customer Number, and be able to choose a new PIN and password.

Here are some reminders which you may find helpful:

Your Customer Number

This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits) which identifies you to the bank.

Your Online Banking PIN

This is a 4 digit number which you will have chosen when you registered for Online Banking or Telephone Banking. It could be different to the numbers that you use with your Debit or Credit Cards.

Your Online Banking password

You will have chosen a password when you registered for Online Banking or Telephone Banking. It will have between 6 and 20 characters, and must include at least one letter and one number.

If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on our Online Banking re-registration form.

We will let you know by text and email to acknowledge your enrolment or re-enrolment for Online Banking.

If you continue to experience problems logging in then please contact our Online Banking Helpdesk.

Online banking helpdesk
Chat online with one of our advisors

Chat now