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How do I set up a standing order?

A standing order is when you tell us to pay a fixed amount to someone straight from your account at regular intervals. The money is taken from your account automatically on a fixed date and will show up on your statement.

Using Online Banking

You will require a card-reader and a card you can use with that reader to complete this process.

  1. Log in to Online Banking at www.nwolb.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu.
  3. Under the 'Standing orders' heading select 'Create a standing order'.
  4. Type in the payees name.
  5. Type in their bank account number.
  6. Type in their sort code.
  7. Type in a reference.
  8. Select a payment period.
  9. Click 'Next'.
  10. Choose the account the standing order is to be paid from.
  11. Enter the amount.
  12. Select when and how often you want your standing order to be paid.
  13. Click 'Next'.
  14. A summary of your standing order will be displayed, check the details and authorise with your card-reader.
  15. Once authorised with your card-reader, your new standing order will be set up.

Using your mobile app

  1. Log in to your mobile app
  2. Select the account that you want to set up the standing order to come from
  3. Select the 'Standing order' section
  4. Select the '+' icon at the top right of the screen to add a new standing order
  5. Choose your payee from the lists provided - either to a payee, company or your own account
  6. Follow the on screen steps to set up the description, amount and payment intervals
  7. Review and confirm the details

Over the phone or in branch

You can also set up a standing order through telephone banking, or you can visit a branch.

Telephone banking
Personal Customers - 03457 888444 (Overseas +44 3457 888444)
Business Customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

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