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How can I amend a standing order?

You can amend a standing order using Online Banking, mobile banking, by contacting telephone banking or by going in to a branch.

Using Online Banking

We require at least 3 working days notice to amend your standing order online.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online Banking is by close of business on Tuesday.

To amend a standing order on Online Banking:

  1. Log in to www.nwolb.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Standing orders' section, select 'Manage standing orders'
  4. From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
  5. If required amend the payee details and then select 'Next'
  6. If required amend the payment details and then select 'Next'
  7. Please select 'Confirm' to complete your request.
  8. Confirm the details are correct and if required authorise the changes using your card-reader
  9. Select 'Confirm' button to complete

Please note: You may need a card-reader and a card you can use with that reader to complete this process.

Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.

You will need your card-reader to set up a new Standing Order.

Using mobile banking

We require at least 3 working days notice to amend your standing order.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

  1. Log in to your mobile app.
  2. Select the account that the standing order comes out from
  3. Select the 'Standing Orders' option
  4. Select the standing order you want to amend.
  5. Select 'Amend' in the top right of the screen
  6. Follow the on screen steps to change the payee name, payment amount, next payment date and frequency
  7. Review and confirm the details.