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How do I make a payment or transfer using the mobile app?

To make a payment or transfer using the mobile app please follow these instructions based on what type of device you are using:

iPhone

  1. Log in to your mobile app as normal
  2. Select the account you want to make the transfer from
  3. To transfer between your NatWest accounts, select 'Your Accounts' and then swipe to the left until you find the account you want to transfer to
  4. To make a payment to an account outside of NatWest select 'Person or Bill' instead and then choose who you want to pay
  5. Enter the amount you want to transfer. The maximum you can transfer is £999,999 between your own NatWest accounts and the maximum is £20,000.00 for an account outside of NatWest
  6. Once you have entered the amount, press 'OK' in the top right hand corner and then tap 'Transfer'
  7. For paying a 'Person or Bill' payment once you have selected the amount, select 'Pay'

Android

  1. Log in to your mobile app as normal
  2. Select the account you want to make the transfer from
  3. To transfer between your own NatWest accounts, select 'Transfer between accounts' and then select the account you want to transfer to
  4. Once you have selected the amount, select 'Transfer'
  5. To make a payment to an account outside of NatWest select 'Person or Bill' and then choose who you want to pay
  6. Enter the amount you want to transfer. Then press 'Pay'