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What is the Emergency Cash service?

The Emergency Cash service is available when reporting your Visa debit card lost or stolen.

The service allows you to withdraw money from your account using a security code instead of your card.

To use the Emergency Cash service:

  • You need to be within the UK
  • You must have at least £20 available in your account
  • Withdraw the cash from a Royal Bank of Scotland, NatWest or Tesco cash machine

Please note: the Emergency Cash service can only be provided at the time of card cancellation and is not available if you cancel your card online.

You could access up to £300 if you're a telephone banking or Online Banking customer and if you aren't we'll still let you withdraw up to £60 to tide you over. Remember you'll need to have the money available in your account before you can withdraw it.

All you have to do is answer a few quick security questions. We'll then give you a code that will allow you to withdraw your money.

To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our card loss centre straight away.

Card loss centre
Accounts in England & Wales:
0370 600 0459
(overseas +44 1268 500 813)
Minicom: 0800 917 0526
Accounts in Scotland:
0800 056 4386
(overseas +44 118 373 2674)
Minicom: 0800 0929 098

Open 24 hours a day.
Calls may be recorded.
Call charge information.