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I've forgotten my debit card PIN - what can I do?

You can order a PIN reminder online:

  1. Log in to Online Banking at www.nwolb.com (opens in a new window)
  2. Select 'Cards' from the main menu.
  3. In the 'Manage your debit card' section select 'Get a PIN reminder' from the menu.
  4. Add the last 5 digits of your NatWest debit card and your date of birth to the online form.
  5. Select 'Submit' and one will be sent to you within 3-5 working days.

Alternatively, you can contact us.

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Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

Credit Card PIN

Find out more if you have forgotten the PIN for your Credit Card.