Looking for answers
Ask a question

As part of the Mobile phone insurance, what determines if I will be offered a repair option?

We will try to provide you with a choice of repair options; however your location, your phone’s make and model, as well as type of damage can influence what options you are given during the claim process. 

For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

To find out more about your mobile phone insurance visit your dedicated account page:

You can register your phone or update your existing phone details or make a claim by contacting Membership Services.

To register your phone or make a claim

Sign in online (opens in a new window) or call us.

Select Silver / Reward Silver: 0345 601 5219
overseas: +44 2392 664 912

Select Platinum / Reward Platinum: 0345 609 0453
overseas: +44 2392 668 650

Black / Reward Black: 0345 601 7188
overseas: +44 2392 660 340

Minicom: 0345 600 0512
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).