How can we help you?

For Sweeping queries, in case of a rejected payment:

  1. You may not have enough funds, please check your account balance for funds available
  2. You may not have a mandate in place with that merchant / TPP. Please check your permissions store for the agreement details, as below:

If using the Mobile app:

  1. Select My profile in the top right corner
  2. Select “Settings”
  3. Select “Managing connections”
  4. Select “Manage connections”
  5. Select “Recurring payments”
  6. Click on the dropdown menu under “Select payment type” and select " Sweeping payments"
  7. Select “Connected” to see the full list of active payment providers
  8. If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.

If using Online Banking, navigate to the Security section in the top right corner:

  1. Go to the "Open banking: Managing connections" section
  2. Select “Recurring payments”
  3. Select "Sweeping payments" tab
  4. Select “Connected” to see the full list of active payment providers
  5. If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.
  • In case none of the above two options is the reason of your payment to not being sent, please speak to the Third Party Provider involved
  • As a last step, please contact the bank via Cora for further assistance

For VRP (variable recurring payment), in case of a rejected payment:

  1. You may have not enough funds, please check your account balance for funds available
  2. You may not have a mandate in place with the merchant / TPP, please check your permissions store for the agreement details, as below:

If using the Mobile app:

  1. Select My profile in the top right corner
  2. Select “Settings”
  3. Select “Managing connections”
  4. Select “Manage connections”
  5. Select “Recurring payments”
  6. Click on the dropdown menu under “Select payment type” and select “Variable recurring payments”
  7. Select “Connected” to see the full list of active merchant / retailers
  8. If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.

If using Online Banking, navigate to the Security section in the top right corner:

  1. Go to the "Open banking: Managing connections" section
  2. Select “Recurring payments”
  3. Select “Variable recurring payments” tab
  4. Select “Connected” to see the full list of active merchant / retailers
  5. If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.
  • In case none  of the two above options is the reason, please speak to the merchant or retailer involved in the transaction
  • Alternatively, please contact the bank via Cora for further assistance

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website