Ask a question

What should I do if my card-reader displays: 'WRONG CARD'?

If the card-reader displays the message 'WRONG CARD' remove the card and try again.

Ensure the card that you are putting into the card-reader matches the card number(s) shown on your Online Banking screen.

If you have more than one suitable card, you can select any from those listed in the on-screen drop-down box. Only debit or Online Banking cards will be listed in the dropdown.

Please make sure you have not inserted your NatWest Credit Card by mistake as this will cause the 'WRONG CARD' message to be displayed.