How can we help you?

Your Online Banking Mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.

View/download/print items in the Online Banking Mailbox

  1. Log into Online Banking
  2. Select 'Mailbox' in the left hand menu
  3. A list of items in your Mailbox will be displayed
  4. If you select the relevant mail item you wish to view or print, you will see details for this mail item displayed in the right hand side of the screen
  5. Select the 'Open document' button
  6. The mail item will download automatically to your device. You can then access it by following your usual steps when accessing downloaded items on your device for viewing or printing

Archive items in the Online Banking Mailbox

  1. If you select the relevant mail item you wish to archive, you will see details for this mail item displayed in the right hand side of the screen
  2. Select the 'Archive' link

Mobile App

Click on "My profile" (top right of the screen) and go to Mailbox.

Online Banking

Access Online Banking at www.onlinebanking.natwest.com (opens in a new window) and log in as normal. Once logged in, click on "Mailbox" on the left hand side

Please note, your Online Banking Mailbox or mobile app is used to receive mail only, you cannot forward or reply to mail we send.

If you have questions about any mail you receive or need help, please contact us (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website