How can we help you?

Banking from home
View or change your details
Help with your product
Help with your card
Banking near me
Dealing with difficult times
Help & support Banking from home How to use the Mobile App

You can view our step by step guide to download and register for the mobile app here (opens in a new window) as well as helpful information on banking with the NatWest app.

Our mobile app is available to NatWest customers aged over 11, with Online Banking and a UK mobile or international number in specific countries. These include

  • Australia
  • Barbados (iPhone and iPad only)
  • Belgium
  • Bermuda
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Cyprus
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar (iPhone / iPad only)
  • Greece
  • Hong Kong
  • Ireland
  • Italy
  • Malta
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • USA

The mobile app is available on iPhone, Android and also available on iPad.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website

Trending Questions 🔥

Can I use my debit card abroad?

Using a NatWest debit card is an easy and convenient way of paying for goods and services wherever you see the VISA or Mastercard logo. You can also use

What is the NatWest Rooster Money offer?

A free Rooster Card Subscription (usually costing £1.99 per month per card or £19.99 per year per card) with NatWest Rooster Money for up to

Travel insurance, Coronavirus and FAQs

Coronavirus (Covid-19) and any other pandemics 1. Before your trip 2. During your trip 3. General Policy FAQsTravel InsuranceYou should refer to the

How do I sign up to NatWest Rooster Money and what do I need?

Sign up for NatWest Rooster Money and download the app. You must have the latest version of the app which you can get or update from your app store You'

What is Video Banking?

Video Banking is a service where you can speak to us about our range of products and get a free face-to-face Financial Health Check wherever you are, at a

Recent Updates

What is biometric?

Please see below for our FAQs on biometric. Register for Biometrics How does biometric approval work? Biometrics and my phone About my BiometricsRegister

When are your branches open?

Our branch locator can help you find your nearest branch and up to date opening hours. NatWest branch locator Find your nearest branch using our branch

How do I get the free subscription to Rooster Card?

Download the NatWest Rooster Money app and sign up. You must have the latest version of the app which you can get or update from your app store Follow the

What is NatWest Rooster Money?

NatWest Rooster Money is a family pocket money app and card for kids. NatWest Rooster Money starts children on their journey to money confidence.

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.