How can we help you?

If you need to return an item that you have bought in a store, we recommend that you take the card with you that you used when you made the purchase as some merchants may need to see this as part of the refund process. They will ask you to enter the card PIN into the shops' card-reader.

The merchant may be able to use the Device Account Number (your device card number) to find your purchase and process the return, as they would with a traditional credit card or debit card payment.

To see the last 4 or 5 digits of the Device Account Number for your iPhone or iPad:

  1. Go to Wallet
  2. Tap the card and then tap the 'information' icon

Apple Pay activity is also included on your credit card statements, and on your bank account statements for your debit card transactions.

On the device that you used to make the original payment, select the card that you want to be refunded.

On your iPhone, hold your iPhone near the contactless reader and authorise the return with Touch ID or your passcode.

Depending on the return and refund policies of the store you bought the item from, it may take up to several days for the return transaction to appear on your credit card statement, or on your bank account statement.

You can see your recent Apple Pay transactions in Wallet and in 'Statements' on your Mobile app, and in your Online Banking service.

For further help, you can contact our dedicated Apple Pay Support Team.

Digital Wallet support (Apple Pay/Android Pay)
You can now activate your Apple Pay or Google pay by contacting us via our digital teams.

You can do this by opening Your NatWest mobile app and selecting "Help" on the bottom menu and then "Chat to Cora".

Or alternatively you contact us by visiting Apple Pay (opens in a new window) or Google Pay (opens in a new window) on your mobile browser and selecting to contact us in your preferred method.

Open 24/7. Transcripts may be recorded for training and monitoring purposes.

To find out more about Apple Pay, you can visit the Apple website (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website