How can we help you?

If the payment reference is changed, then the payee may have moved to the A-Z Payee list. If this happens then reset the payee as a favourite payee by tapping on the payee to open the payee details.

Scroll down to the bottom of the page until you see "Add to favourites", tap on the star to highlight it.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

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Find Cora in the mobile app, Online Banking or our website