How can we help you?

To learn more about Debit Card gambling merchant controls please visit our dedicated FAQs page (opens in a new window).

The gambling control is a feature that allows you to block your card from being used for gambling transactions.

How do I turn on the control on my credit card?

You do this by:

  1. Opening your mobile app and selecting your relevant credit card.
  2. Navigating to the ‘Manage my card’ page.
  3. Under the ’Lock Card Settings’, select ‘Gambling Transactions’ to enable the lock.

To remove the control, navigate to the same page and unselect ‘Gambling Transactions’.

How do I turn on the control on my debit card?

To turn on the gambling control on your debit card:

  1. Open the mobile app
  2. Navigate to the ‘Manage my card’ page.
  3. Select the ’Card payment controls’ tab, and switch on the ‘Gambling’ toggle.

Can I turn off the control whenever I need?

The control can be turned on and off when needed. There is time no delay in adding or removing the control.

Can I put a gambling control on my debit card?

To learn more about Debit Card gambling merchant controls please visit our dedicated FAQs page (opens in a new window).

Which cards can I apply a gambling control to?

The gambling control can be applied to Debit Mastercard, Visa debit cards and Mastercard credit cards.

Can I use the gambling control online or on a tablet?

You can not enable or disable the block online, only via the mobile app.

Will the gambling control work when I am on a flight?

The gambling control won’t necessarily work if you are on a plane because your purchase may well go through as an ‘offline’ transaction. Some transactions are approved without checking with the bank first and where this happens we can’t stop the transaction.

What will happen to my subscriptions/regular payments when the gambling control is in active?

Gambling subscriptions and regular gambling payments will be declined if the gambling control is active.

Will I receive a notification if my payment is declined due to the gambling control setting?

Yes, you should receive a Push or SMS notification if your payment is declined due to the gambling setting being in place.

Does the gambling control setting cover Apple Pay and Google Pay™ in app/point of sales purchases?

If the gambling control is active, this will stop gambling transactions across all channels, including Chip and Pin, Contactless, Apple Pay or Google Pay™, via Online Banking and in the mobile app.

Will UK Lottery transactions be declined when the gambling control is set on?

Lottery tickets purchased online/in app will be declined and you will get a notification informing you of this, however, lottery tickets purchased physically in a retail store such as a supermarket may be approved.

Will US Lottery transactions be declined when the gambling control is set on?

In the US, purchasing lottery tickets or scratch cards in person will be declined, and you will get a notification informing you of this.

Can I withdraw my winnings to my credit card?

With the gambling control on, you will be unable to withdraw winnings to your credit card.

Can I withdraw my winnings to my debit card?

With the gambling control on, you will be able to withdraw winnings to your debit card.

Does the control apply to all credit cards linked to the account?

If the control is applied, it will be applied to all cards (primary and secondary).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website