How can we help you?

You'll need an Online Banking activation code when you register, re-register or open an account with us.

Send by text

We'll send you your code by text message if you have a UK mobile number, or by post.

If we already hold your details on file, you should receive your activation code by text within 48 hours

Send by post

If we don't hold your details, or your details have recently changed, the code will be sent by post.

I haven't heard anything in 7 days or more

If you haven't received your activation code within 7 working days then please tell Cora "haven't received activation code" by using the "Ask Cora" button below.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website