How can we help you?

We do carry out essential maintenance between 1.55am and 2.30am (UK time) every day to keep our systems up to date. During these times online banking will be unavailable.

If you're being told that online banking is unavailable when logging in after 2.30am, please see Why do I see a 'service temporarily unavailable' message when I'm logging into online banking?.

You can check our Service Status page (opens in a new window) for any known service issues.

When is the error happening?

Logging in/Registering

• When logging in
• When registering for Online Banking
• When setting up a new Payee

Making payments

• When making a payment to an existing Payee
• When trying to pay funds into a Cash ISA
• When trying to pay funds out of a Cash ISA
• When creating a new Standing Order

Credit Card

• When accessing Credit Card statement

Withdrawal

• When withdrawing money on ATM

Ordering a card

• How do I apply for a debit card?