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If you have set the payment date as today's date then the payment will have been processed and cannot be cancelled or amended.

However, you can amend or cancel a scheduled payment up to 6:30pm (UK time) on the working day before the payment is due to leave your account.

To cancel or amend a scheduled payment:

Online Banking

  1. Access your Online Banking at (opens in a new window)
  2. Select 'Payments & transfers' from the main menu
  3. From the 'Make a payment or transfer' section select 'Manage scheduled payments'.
  4. Select the appropriate payment from your list of scheduled payments, and follow the instructions on screen

You will need a card-reader and a card you can use with that reader to amend a payment.

Mobile app

  1. Log into the Mobile app
  2. Select the 'Payments' button from the Home screen and ensure the preferred account is set to the account which the scheduled payment is from
  3. Select 'Payment settings' then 'Scheduled payments'
  4. You can also select 'Payments' from the account menu
  5. Choose 'Manage scheduled payments'
  6. Pick the payment you wish to amend
  7. Select 'Amend payment'
  8. You can then change the amount or date for that payment
  9. Click 'Next' the 'Confirm'

There is no option to amend the account number or sort code for an existing payee. If you need to change the account number, sort code or payment reference/ roll number details for a payee you will need to delete the existing payee and set them up again with the new account details.

Find out more on how to amend a payee reference. Any changes you make to the payee reference will not be reflected in any scheduled payments.

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