How can we help you?

Mobile banking

If you have registered to use your biometrics with the Bank, you can use the mobile app to make an international payment to new and saved payees up to the daily limit of £10,000.00 GBP (Euro equivalent for ROI).

If you have not yet registered your biometrics with the Bank you can make an international payment to:

• a saved payee up to £10,000
• a new payee up to £1000 (a maximum of 5 payments totalling £1000 per day)
• to make a payment to a new payee for more than £1,000 you will need to go to Online Banking

Step by step instructions:

1. Select the 'Payments' button from the Home screen and ensure the preferred account is set to the account which you want to make the payment from
2. Select 'Move Money' then 'Send money abroad'. You can also select 'Payments' from the account menu then select 'International Payments'
3. Select "Choose who to pay"
4. Select recipient - "Pay someone new" or select a Save Payee

Pay Someone New selected

1. Select country and then Currency
2. Key the amount in either foreign currency or GBP as you prefer and select calculate rate
3. Choose Payment type and Fees
4. Input Recipient’s details (Payee’s full name/ Account details/Reference/Recipient’s bank details/Recipients address/Other details)
5. Select purpose of payment, review messages and select continue
6. If required, complete Biometric approval
7. Check the payment details and Continue
8. Review payment & select "Make Payment"
9. Accept Terms & Conditions
10. The screen will then confirm your payment has been arranged

Saved Payee selected

1. Select Payee
2. Key the amount in either foreign currency or GBP as you prefer and select calculate rate
3. Choose Payment type and Fees
4. Check Payment details
5. Confirm payment
6. The screen will then confirm your payment has been arranged

Online Banking

You can make international payments of up to £10,000 a day through Online Banking, please see How do I make an international payment using Online Banking?

For payments of more than £10,000 or if you don't use Online Banking, you can make the payment by visiting your branch.

If you are visiting a branch you will need to bring your debit card and some ID such as a driving license or passport to make the payment.

For a same day payment, you have until 2:00pm to arrange the payment (1:30pm for urgent transfers in euros to Europe).

Fax or by post

If your payment is above £10,000 and you are unable to visit a branch then please complete either Sending a Payment to Europe (pdf, 109kb) or Sending a Payment Worldwide (pdf, 82kb) form.

Once completed and signed please send the first page only to
Payments Centre
NatWest
3rd Floor, Hardman Boulevard
Manchester
M3 3AQ

Or Fax 0345 300 3369 (overseas +44 161 755 7272)

Charges

Cost vary from £0-£30 depending on the type of international payment requested and it's destination. Overseas bank charges may also be payable, please see our International Payments (opens in a new window) page for more information on charges.

Premier banking

If you are a Premier Banking customer, you can also make an international payment over the phone if you are enrolled for either Telephone Banking or Online Banking.