How can we help you?

Before you pay someone new using Online Banking, you need to add them to your list of payees. A payee is the person or company you want to pay.

To do this, you will need your mobile app if you are registered for Biometrics or a card-reader and card.

• What is a card-reader?
• How to order a card-reader?
• How to enable a card-reader?

Find out more about making a payment abroad.

To add a payee

1. Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window).
2. Select 'Payments & transfers' from the main menu.
3. Under the 'Make a payment or transfer' heading select 'Manage payees'.
4. Click on the 'Add Payee' button.
5. Type in the first name and last name of the person or full company trading name (up to 140 characters. Acceptable special characters are '/', '&' and '-'.)
6. Type in their sort code.
7. Type in their bank account number.
8. Select the account type 'Personal' or 'Business'.
9. Click 'next'.
10. Where a Confirmation of Payee (CoP) check is performed you'll receive a response to let you know if the name you have entered matches the details for the account. If the response from the payee’s bank is 'close match, no match or unable/unavailable', we will give you advice on what to do next.
11. Click 'next'.
12. Type in the payee name – the payee name is prepopulated from the full name so you don’t need to enter it again but you can edit it. This will be the name which will appear on your statement and the payee list (up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
13. Type in a reference - this should be something to help identify you to the payee (up to 18 characters. Acceptable special characters are '/', '&' and '-'.)
14. Click 'next'.
15. Once you have checked the details, confirmed and authorised, your new payee is added.

Please note: If you set the payee up through telephone banking you will be asked to confirm the payee details with your card-reader before you can make payments to that payee online.

Credit Card

1. Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window).
2. Select 'Payments & transfers' from the main menu.
3. Under 'Make a payment or transfer', click 'Manage payees'.
4. Choose 'Add Payee'.
5. In 'Name of the person or company', type the name of the bank for the credit card you want to add.
6. You'll get a list showing the card prefixes that your credit card company uses. Select the first 4 digits of your credit card from that list.
7. The account number and sort code will automatically be selected.
8. In the reference number box, add your 16 digit credit card number and click 'Next'.
9. Use your mobile app if you have registered for Biometrics or your card-reader to authorise and add your new payee.

    

Now that your payee has been added, see how to make a payment.

Please note: If you add the payee through telephone banking you will be asked to confirm the payee details using your card-reader before you can make payments to that payee using Online Banking.