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Help & support Banking from home Make Payments Payees

To reclaim funds you have sent to an incorrect payee via your mobile banking app you will need to contact our mobile banking app helpdesk.

We recommend that if you know the person you have paid the money to, you contact them direct first. This is often the simplest option.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website

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Using a NatWest debit card is an easy and convenient way of paying for goods and services wherever you see the VISA or Mastercard logo. You can also use

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A free Rooster Card Subscription (usually costing £1.99 per month per card or £19.99 per year per card) with NatWest Rooster Money for up to

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Coronavirus (Covid-19) and any other pandemics 1. Before your trip 2. During your trip 3. General Policy FAQsTravel InsuranceYou should refer to the

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Sign up for NatWest Rooster Money and download the app. You must have the latest version of the app which you can get or update from your app store You'

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Video Banking is a service where you can speak to us about our range of products and get a free face-to-face Financial Health Check wherever you are, at a

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What is biometric?

Please see below for our FAQs on biometric. Register for Biometrics How does biometric approval work? Biometrics and my phone About my BiometricsRegister

When are your branches open?

Our branch locator can help you find your nearest branch and up to date opening hours. NatWest branch locator Find your nearest branch using our branch

What is NatWest Rooster Money?

NatWest Rooster Money is a family pocket money app and card for kids. NatWest Rooster Money starts children on their journey to money confidence.

How do I get the free subscription to Rooster Card?

Download the NatWest Rooster Money app and sign up. You must have the latest version of the app which you can get or update from your app store Follow the

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.