How can we help you?

To make a payment or transfer using the mobile app please follow these instructions based on what type of device you are using:

Make a payment

1. Select the 'Payments' button from the Home screen and ensure the preferred account is set to the account which you want to make the payment from, select 'Move Money' then 'Make a payment'. You can also select 'Payments' from the account menu then 'Make a payment'.
2. Tap on 'Choose payee' and then 'Pay someone new'.
3. Enter the payee’s first and last name or full company trading name, select the account type (Personal or Business), then the account number and sort code details of the person you want to pay.
4. Enter a reference and choose the amount and date.

To ensure your money is safe, we will sometimes ask you to authorise a payment.

• If you have registered for face biometrics, we will ask you to use this and you will be able to authorise a new payment up to £20,000.00 for Personal customers or £50,000.00 for Premier and Business customers. Mobile payment limits apply

If you haven’t registered for face biometrics you can

• Use Face ID/Touch ID on iOS, fingerprint on Android or your app passcode up to the mobile app daily limit.

Transfer between accounts

1. Select the 'Payments' button from the Home screen. Select 'Move Money' then select 'Transfer Money', or 'Make a transfer' from the account menu.
2. Choose which account you would like to transfer to and the amount.
3. Select 'send now' or 'send later' then 'Make transfer'.