How can we help you?

Cash Withdrawals guidance in FAQs is for personal customers only.

Cash withdrawal requests over the counter can be supported during Monday to Friday within our opening hours.

Cash withdrawals are the least secure way of making payments given the number of other alternative options available through our Online Banking and Mobile App services. Please consider more secure ways of completing your transaction and speak to a member of our team if you would like more information or support.

Our primary aim is to keep customers safe and secure, and our branches follow our processes carefully to achieve this.

This will include asking you questions about the purpose of your cash withdrawal, and in some cases, for supporting documentation such as an invoice. This helps us validate the withdrawal as genuine and protect you against fraud and scams.

For Cash Withdrawals between £5,000 - £19,999, it is advisable to give us 24 hours notice, particularly is you would like specific denominations. 

For Cash Withdrawals over £20,000, we require 3 business days notice.

You can pre-advise us of your transaction via our customer contact team on:

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

When visiting one of our branches to make a cash withdrawal, you will need your Debit Card and PIN. You may also be asked for:

  • Secondary ID (such as Driving License or Passport)
  • Relevant paperwork to support your payment purpose, if this exists. For example, for property works please provide an invoice
  • To be prepared for our branch colleagues to ask further questions about your withdrawal request which can sometimes take up to 30 minutes - providing advance notification of the request does not mean it has been authorised
  • In some instances, we may decline the cash withdrawal based on the information provided surrounding the transaction. This would only ever be in situations where we need to safeguard our customers – for more information please review our T&Cs that can be found under section 2.2 (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website