How can we help you?

If you are expecting a new debit card it should be with you within 5 working days. If you do not receive your card in that time, please contact us.

However, please be aware that if you haven't used your card for a period of at least 13 months prior to expiry, we don't automatically replace your card. If at any time you go on to require a card, please contact telephone banking and our staff would be more than happy to order you one.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Ask Cora

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website