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I've forgotten my debit card PIN - what can I do?

Mobile app

  1. Log in to the app, select your account and then 'Manage my card'.
  2. Click on 'PIN services', then 'Send PIN reminder'.
  3. Fill in the form and click 'submit' to receive a PIN reminder.

Online Banking

  1. Log in to Online Banking at (opens in a new window)
  2. Select 'Cards' from the main menu.
  3. In the 'Manage your debit card' section select 'Get a PIN reminder' from the menu.
  4. Add the last 5 digits of your NatWest debit card and your date of birth to the online form.
  5. Select 'Submit' and one will be sent to you within 3-5 working days via post

Credit card PIN

Find out more if you have forgotten the PIN for your Credit Card.