How can we help you?

If you have entered the wrong PIN too many times at a cash machine, you cannot use the card at any other cash machine or point of sale retailers.

The card will also not work for purchases made over the telephone and online.

To get your PIN unblocked please follow these instructions:

Mobile app

  1. Log in to the app, select your account and then 'Manage my card'.
  2. Click on 'See PIN'. Re-Authenticate. Your PIN will be displayed. *Please make sure no one can see your mobile screen.*
  3. Once you have seen your PIN in the Mobile App it will be unblocked immediately.

Online Banking

  1. Log into Online Banking at (opens in a new window) and select 'Cards'
  2. Under 'Manage my debit card', select 'Get a PIN reminder'
  3. You will be prompted to enter the last 5 digits of your card, your date of birth, sort code and account number
  4. Press submit and a PIN reminder will be posted to you within 5 working days.
  5. This will unblock the card one working day following the request and allow the card to work normally.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website