In case you do not recognise the payment type please follow these steps:
Mobile app:
- Select my-profile (top right corner)
- Select settings
- Select “Managing connections”
- Select “Manage connections”
- Select recurring payments
- Select “connected” to see the full list of active merchant / retailers
Online Banking:
Navigate to Security section
- Go to the "open banking manage my access" section
- Click manage my access
- Select recurring payments
- Select “connected” to see the full list of active merchant / retailers
In the event the merchant/ retailer is live / active then the payment type is VRP you may be eligible to raise a dispute request by following these steps:
You may be eligible for a VRP refund under the following instances:
- execution issues (e.g. wrong amount, double charged, wrong frequency, charged after a subscription was stopped, …)
- issues with goods / services (e.g. goods / services not delivered, defective, counterfeit, ...) and bankruptcy
In this case firstly speak with the merchant/retailer to request a refund. If the merchant does not fulfil the request, please contact the bank via webchat for further assistance.
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.