For Sweeping queries, in case you want to raise a dispute and ask for a refund for the following reasons:
- you have been charged the wrong amount
- you have been double charged
- you have been charged at the wrong time
- you have been charged even in case your VRP permission has expired
- you have been charged even if your mandate was stopped
- you have been charged outside the parameters you set for a VRP mandate
Please follow the following steps:
You may have agreed for that payment to be made, please check the permissions store for the agreement details, as below:
Online Banking permission store:
You can manage the access you’ve granted to third party providers through online banking by following these simple steps.
- Select Security from left hand menu
- Click 'Manage Your Access' within the Open Banking: Managing Access section
- The permission store will open in a new browser window
Mobile app permission store:
- Select the icon in the top right hand corner (shaped like a person)
- Select 'Settings' then 'Third Party Permissions'
- Click on ‘Manage your access'’, the permission store will open in a new web page
- In addition, please speak to the Third Party Provider
- As a last step, contact the bank via webchat
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
For VRP (variable recurring payment), in case you want to raise a dispute and ask for a refund for the following reasons:
- you have been charged the wrong amount
- you have been double charged
- you have been charged at the wrong time
- you have been charged even in case your VRP permission has expired
- you have been charged even if your mandate was stopped
- you have been charged outside the parameters you set for a VRP mandate
Please follow the following steps:
- You may have agreed for that payment to be made, so please check the permissions store for the agreement details, as below:
Online Banking permission store:
You can manage the access you’ve granted to third party providers through online banking by following these simple steps.
- Select Security from left hand menu
- Click 'Manage Your Access' within the Open Banking: Managing Access section
- The permission store will open in a new browser window
Mobile app permission store:
- Select the icon in the top right hand corner (shaped like a person)
- Select 'Settings' then 'Third Party Permissions'
- Click on 'Manage your access', the permission store will open in a new web page
- As a next step, you can speak to the merchant or retailer involved, asking for a refund
- contact the bank via webchat
- As a last step, please raise a dispute request by emailing FM-014151@rbos.co.uk with the subject "VRP Dispute Case", and please share the following information:
- Name
- Date of birth (DD/MM/YY)
- Account number
- Sort code
- Date of transaction (DD/MM/YY)
- Transaction reference
- Price of transaction
- Reason for dispute