How can we help you?

For Sweeping queries, in case you want to raise a dispute and ask for a refund for the following reasons:

  • you have been charged the wrong amount
  • you have been double charged
  • you have been charged at the wrong time
  • you have been charged even in case your VRP permission has expired
  • you have been charged even if your mandate was stopped
  • you have been charged outside the parameters you set for a VRP mandate

Please follow the following steps:

You may have agreed for that payment to be made, please check the permissions store for the agreement details, as below:

Online Banking permission store:

You can manage the access you’ve granted to third party providers through online banking by following these simple steps.

  • Select Security from left hand menu
  • Click 'Manage Your Access' within the Open Banking: Managing Access section
  • The permission store will open in a new browser window

Mobile app permission store:

  • Select the icon in the top right hand corner (shaped like a person)
  • Select 'Settings' then 'Third Party Permissions'
  • Click on ‘Manage your access'’, the permission store will open in a new web page
  1. In addition, please speak to the Third Party Provider
  2. As a last step, contact the bank via webchat

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Cora can help you with a wide range of queries, including this one.

Ask Cora

For VRP (variable recurring payment), in case you want to raise a dispute and ask for a refund for the following reasons:

  • you have been charged the wrong amount
  • you have been double charged
  • you have been charged at the wrong time
  • you have been charged even in case your VRP permission has expired
  • you have been charged even if your mandate was stopped
  • you have been charged outside the parameters you set for a VRP mandate

Please follow the following steps:

  1. You may have agreed for that payment to be made, so please check the permissions store for the agreement details, as below:

Online Banking permission store:

You can manage the access you’ve granted to third party providers through online banking by following these simple steps.

  • Select Security from left hand menu
  • Click 'Manage Your Access' within the Open Banking: Managing Access section
  • The permission store will open in a new browser window

Mobile app permission store:

  • Select the icon in the top right hand corner (shaped like a person)
  • Select 'Settings' then 'Third Party Permissions'
  • Click on 'Manage your access', the permission store will open in a new web page
  1. As a next step, you can speak to the merchant or retailer involved, asking for a refund
  2. contact the bank via webchat
  3. As a last step, please raise a dispute request by emailing FM-014151@rbos.co.uk with the subject "VRP Dispute Case", and please share the following information:
    1. Name
    2. Date of birth (DD/MM/YY)
    3. Account number
    4. Sort code
    5. Date of transaction (DD/MM/YY)
    6. Transaction reference
    7. Price of transaction
    8. Reason for dispute

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website