How can we help you?

In case you do not recognise the payment type please follow these steps:

Mobile app:

• Select my-profile (top right corner)
• Select settings
• Select “Managing connections”
• Select “Manage connections”
• Select recurring payments
• Select “connected” to see the full list of active merchant / retailers

Online Banking:

Navigate to Security section

• Go to the "open banking manage my access" section
• Click manage my access
• Select recurring payments
• Select “connected” to see the full list of active merchant / retailers

In the event the merchant/ retailer is live / active then the payment type is VRP you may be eligible to raise a dispute request by following these steps:

You may be eligible for a VRP refund under the following instances:

1. execution issues (e.g. wrong amount, double charged, wrong frequency, charged after a subscription was stopped, …)
2. issues with goods / services (e.g. goods / services not delivered, defective, counterfeit, ...) and bankruptcy

In this case firstly speak with the merchant/retailer to request a refund. If the merchant does not fulfil the request, please contact the bank via webchat for further assistance.