How can we help you?

If we ask you to approve a transaction when you’re shopping online, there are a few steps you’ll need to follow. 

  • Make sure you are using the latest version of the app / if you have more than one device use the one which has the updated app
  • If you’ve got your notifications turned on, you can tap the notification to go straight to your app
  • Otherwise, log in to your app as usual
  • Tap the ‘Approve a transaction’ tab at the top of the home screen
  • Then use your face ID, fingerprint or passcode to confirm your identity
  • Once you’ve done that, you can approve or decline transactions instantly

If the above isn't working, please see the FAQs below for common error messages.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

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