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Help & support Help with your card Transactions

The normal ID requirements for transactions in a branch are as follows:

Transactions up to £1000.00*

  • Debit Card and PIN identification

Transactions over £1000.00*

Transactions over £1000.00 require one item of secondary ID from the following:

  • Full Passport
  • Current EU/UK Photo card Driving Licence (Full)
  • Armed Forces ID
  • Biometric Residence Permit
  • National ID Card - (for EU Nationals only)- IMPORTANT - Romanian National ID cards are not currently accepted

*Please note: This is a minimum level - the limit may vary as part of our fraud prevention activities. CHAPS and international payments always require secondary ID.

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