How can we help you?

Business Customers

Use the form below to request closure of a card or card account, you can also change account and cardholders details:

  • Closing a card or card account
  • Change of name or address
  • Updating authorised contacts for the account
  • Changing card and transaction limits
  • Blocking specific types of transactions

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If you’d like to get in touch, please contact Card Services on 0345 300 8459 (Relay UK 18001 0345 300 8459)

We’re open Monday to Friday, 8am–6pm.

Calls may be recorded.

Personal Customers

Mobile app / Online Banking
You can close your credit card through your mobile app or Online Banking. Simply go to the credit card you’d like to close and select ‘close this account’. We’ll then ask you to fill out some details and confirm you’d like to close the credit card.

Message us via Cora in our mobile app or online
You can contact our credit card team via secure messaging within your mobile app or online through Cora, your digital assistant available 24/7 to support you with questions about day-to-day banking. Simply type ‘Close my credit card’ into Cora and follow the instructions from there. You can also use this service to cancel a Buy Now Pay Later instalment at any time with no extra charges or fees.

Call us

Card services
You can contact our credit card team on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
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Open 24 hours a day.
Calls may be recorded.
Call charge information.

Write to us
Alternatively, you can write to Cards Customer Services to ask for your credit card to be closed. Please include your credit card details in the letter and sign it with your usual signature.

Cards Customer Services
PO BOX 5747
Southend On Sea
SS1 9AJ

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website