How can we help you?

Personal current accounts

You can amend a standing order using Online Banking, mobile banking, or by contacting telephone banking.

Using Online Banking

We require at least 3 working days notice to amend your standing order online.

If you need to amend the reference number you may need to delete the currnet mandate and set up a new one.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online Banking is by close of business on Tuesday.

To amend a standing order on Online Banking:

  1. Log in to www.onlinebanking.natwest.com (opens in a new window)
  2. Select 'Payments & transfers' from the main menu
  3. From the 'Standing orders' section, select 'Manage standing orders'
  4. From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
  5. If required amend the payee details and then select 'Next'
  6. If required amend the payment details and then select 'Next'
  7. Please select 'Confirm' to complete your request.
  8. Confirm the details are correct and if required authorise the changes using your card-reader or mobile app
  9. Select 'Confirm' button to complete

Please note: You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.

Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.

You will need your card-reader to set up a new Standing Order.

Using mobile banking

We require at least 3 working days notice to amend your standing order.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

  1. Log in to your mobile app.
  2. Select the account that the standing order comes out from
  3. Select the 'Standing Orders' option
  4. Select the standing order you want to amend.
  5. Select 'Amend' in the top right of the screen
  6. Follow the on screen steps to change the payee name, regular payment amount, and frequency
  7. Review and confirm the details.

Business current accounts

You can amend a standing order using Online Banking, mobile banking, or the digital form.

Using Online Banking

We require at least 3 working days notice to amend your standing order online.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online Banking is by close of business on Tuesday.

To amend a standing order on Online Banking:

  1. Log in to www.onlinebanking.natwest.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Standing orders' section, select 'Manage standing orders'
  4. From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
  5. If required amend the payee details and then select 'Next'
  6. If required amend the payment details and then select 'Next'
  7. Please select 'Confirm' to complete your request.
  8. Confirm the details are correct and if required authorise the changes using your card-reader or mobile app
  9. Select 'Confirm' button to complete

Please note: You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.

Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.

You will need your card-reader to set up a new Standing Order.

Using mobile banking

We require at least 3 working days notice to amend your standing order.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.

  1. Log in to your mobile app.
  2. Select the account that the standing order comes out from
  3. Select the 'Standing Orders' option
  4. Select the standing order you want to amend.
  5. Select 'Amend' in the top right of the screen
  6. Follow the on screen steps to change the payee name, regular payment amount, and frequency
  7. Review and confirm the details.

Using the digital form

If you don't have access to Online Banking, you can manage your standing orders using our digital standing order form (opens in a new window).

The form will ask you for the email addresses of the people with signing permissions on the account.

We'll then email your signatories and ask them to authorise the request by uploading an image of their signature.

For more help managing your account, please visit our managing your accounts hub (opens in a new window).

If you don't have Online Banking yet, you can learn more here (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website