How can we help you?

To switch a direct debit from one account to another you would need to contact us.

Once switched, the direct debits will show on Online Banking for the new account after the first payment has been taken.

To keep your accounts tidy and up to date, you can remove the original direct debits, which will show as 'Amended', by cancelling them.

When switching direct debits, only one payment is ever taken, and this will be in line with your new direct debit details.

To view your existing direct debits:

  1. Log in to your Online Banking service at (opens in a new window)
  2. Once logged in select 'Payments & transfers' from the main menu.
  3. Select 'Manage direct debits' from the 'Direct debits' section.
  4. This will take you to your existing direct debits where you can view and cancel them.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website