How can we help you?

There are a number of ways you can pay money into your new account. This can be done by transfer using your Online Banking service ( (opens in a new window)), telephone banking or by visiting a branch.

To make it easier for you to bank with us, there are Cash and Deposit Machines (CDMs) in some branches. These work as normal cash machines, but also let you do some key transactions:

  • Pay in notes and cheques
  • Pay in up to 50 notes
  • Pay in up to 50 cheques
  • Pay bills
  • Some CDMs will accept coins, and let you pay in up to 1,000 coins loose and mixed

Cash deposits to NatWest accounts will clear instantly, and all other transactions will be processed in the same timescales as if paid in at the branch counter.

NatWest and Royal Bank of Scotland customers can use CDMs at either NatWest or Royal Bank of Scotland branches regardless of their home brand. The only exception to this is 3rd party bill payments using an away branch debit card (i.e. customers cannot use a NatWest debit card to pay a bill at a CDM in a Royal Bank of Scotland branch or vice versa).

CDMs can also provide 'image receipts' - these give you an image of each cheque and pay-in slip you have deposited, along with a detailed breakdown.

You can also view a full list of transactions (opens in a new window) you can do on an ATM/CDM.

Deposits made before 3.30pm on a working day (Monday to Friday except Bank Holidays) will be processed on that day.

To check if a branch has a CDM, please use our branch locator.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

As a NatWest customer you can also pay money into your account at your local Post office:

  • Pay in cash with a pre-printed paying-in slip or chip and PIN debit card
  • Deposit cheques with a pre-printed paying-in slip

You can also find out more about our Post Office services (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website