How can we help you?

• Personal Current Account closure options please see the relevant FAQ below
• Savings Account closure options please see the relevant FAQ below
• Credit Card closure options please see the relevant FAQ below

If you are unable to close your account in branch, you can choose to provide the closure request in writing - the letter should be sent to
Mailroom Scanning,
Account Closures,
1 Hardman Boulevard,
Manchester, M3 3AQ.

This would need to include:

• Your full name
• The sortcode and account number of the account in question.
• Signed by the account holder(s)
• A contact telephone number
• A contact postal address
• The Account that you want the funds transferred to. This must include the following details: Your Swift, IBAN number, BIC, Routing Number, BSB, which you can get from your beneficiary Bank. If we do not receive these details this will delay your request to close your account

If the account is overdrawn or has charges outstanding on it:

• Please transfer enough funds to this account to cover the outstanding balance

If the account is in credit:

• Clear instructions on how you would like to receive your money (e.g. Foreign Payment, send it to another account & provide bank details (Account Number & Sortcode)
• Or you can transfer any surplus balances using the mobile app, Online Banking or by Telephone. You should make sure funds are sufficient to cover any pending transactions, and charges and fees.
• Once the closure has been initiated, you'll no longer have access to your statements online. If you need them, please download and save them prior to instructing the closure of your current account

Before closing an account please note the following:

• If you are switching your current account to another Bank, please use that Bank’s Switcher Process.
• You will lose access to your complete online statement history for this account from the point of closure, so please think carefully before you do this. You may wish to print or download any statements before proceeding. You can download up to one year at a time in a number of different formats using the 'Statements' option.
• If your account has benefits linked (e.g.Travel Insurance) these will no longer be valid from the date of closure. Due to the current environment, claims may take longer than normal to process, you may wish to retain the account until such times as any claim has been processed to ensure claims are handled as seamlessly as possible.
• If you close or switch your current account with us, and only have an instant Access Savings you will only be able to withdraw money from your account in branch.
• Closing a Current account which is part of a Round Ups arrangement will end the Round Ups arrangement. However it is good practice to turn off Round Ups before closing an account.

If you have regular payments on your current account, please make alternative arrangements and cancel before requesting closure of your account.

If the account is overdrawn or has charges outstanding on it:

• Please transfer enough funds to this account to cover the outstanding balance

Mobile App

If you are registered for the mobile app, you may be able to close a personal Current Account via the App. Your account will need to have a nil balance. To close a personal account via the mobile app:

1. Log into the mobile app
2. Click on your Current Account
3. Under "My Current Account", choose the "Close this Account" option
4. Once selected, click on "Continue"
5. Complete the information on the form and submit

Once we've received the form, your account will be closed within 72 hours subject to any additional information that may be required.

If you are registered for Online Banking, you may be able to close a personal current account online.

Your account will need to be in your sole name, have a nil balance or you wish to transfer a balance to another account held with NatWest.

To close a personal current account online:

1. Log in to Online Banking at www.onlinebanking.natwest.com (opens in a new window)
2. On the 'Account summary' page select the account you wish to close
3. At the bottom of your mini statement for that account, select 'View account details'
4. Below the account details, select 'If you need to close your current account we can help you with this form.'
5. Complete the information asked for on the form and submit

Once we've received the form, your account will be closed within 72 hours.

Branch

You can visit your local NatWest branch along with your Debit Card, Pin and proof of ID Please see the forms of ID we can accept (opens in a new window).

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Written Request

If you are unable to close your account in branch, you can choose to provide the closure request in writing - the letter should be sent to

NatWest Bank,
Mailroom Scanning,
Account Closures,
1 Hardman Boulevard,
Manchester, M3 3AQ.

This would need to include:

• Your full name
• The sortcode and account number of the account in question.
• Signed by the account holder(s)
• A contact telephone number
• A contact postal address
• If you are closing from abroad please include the account that you want the funds transferred to. This must include the following details: Your Swift, IBAN number, BIC, Routing Number, BSB, which you can get from your beneficiary Bank. If we do not receive these details this will delay your request to close your account

If you are looking to close your Business account, you can complete our digital Business Account Closure Form (opens in a new window)

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

If you have access to Online Banking or the mobile app

You are also able to close a sterling or deposit account, when logged into Online Banking at www.onlinebanking.natwest.com (opens in a new window) or the mobile app. Start a chat and Cora, our digital assistant, will process the request, without needing to transfer you to a person. Simply ask Cora to 'close an account'.

If you are looking to close one of your business accounts, you can do this securely via webchat by clicking 'Chat now' (opens in a new window) .

To use this route, your Online Banking must have been fully authenticated with the use of a card reader, along with an active debit or Chip And Pin (CAP) card.

Our Webchat teams will only be able to help with additional account closures. If you only have one Business account open for this business entity, you will need to follow the steps above and post the request to us.

For more help managing your account, please visit our Managing Your Accounts Hub (opens in a new window).

This depends on the account itself and who is a signatory on it:

• If the account is an Adapt Account, then either the young person (and parent if both are signatories) need to visit branch - this also applies to First Savers
• If the account is being held in trust for the child, then the parent/guardian/trustee will need to visit the branch to close this
• If it is a Junior ISA, then, again, all signatories would need to visit branch to close this
• Please bring along any debit/savings account cards for the account, and a form of ID. Please see the forms of ID we can accept (opens in a new window).

  NatWest branch locator
  Find your nearest branch using our branch locator (opens in a new window).

You will also need to visit your local NatWest branch to close a Stocks and Shares ISA.

Before closing an account please note the following:

• You will lose access to your complete online statement history for this account from the point of closure, so please think carefully before you do this. You may wish to print or download any statements before proceeding. You can download up to one year at a time in a number of different formats using the 'Statements' option.
• Closing a savings account which is part of a Round Ups arrangement will end the Round Ups arrangement. However it is good practice to turn off Round Ups before closing an account.

Mobile App

If you are registered for Mobile, you may be able to lose an instant access savings Account via the App or a Cash ISA as long as you do not want to transfer the funds to another ISA product or provider.

Your account will need to be in your sole name and have a nil balance. To close a savings account via the Mobile App:

1. Log into the Mobile App
2. Click on your Savings Account
3. Under "My Savings Account", choose the "Close this Account" option
4. Once selected, click on "Continue"
5. Complete the information on the Form and submit

Online Closure

If you are registered for Online Banking you can close an instant access savings account online. You can also close a Cash ISA online, as long as you do not want to transfer the funds to another ISA product or provider.

Your account will need to be in your sole name. If this is your only account with us, you won't be able to close it online.

To close a savings account online:

1. Log in to Online Banking at www.onlinebanking.natwest.com (opens in a new window)
2. On the 'Account summary' page select the account you wish to close
3. At the bottom of your mini statement for that account, select 'View account details'
4. Below the account details, select 'If you need to close your savings account we can help you with this form.'
5. Complete the information asked for on the form and submit

Once we've received the form, your account will be closed within 5 working days.

Branch Closure

To close any other type of savings account, or if you prefer, you can visit your local NatWest branch along with your Debit Card, Pin and proof of ID. Please see the forms of ID we can accept. If you don't have a Debit card relating to your savings account, please bring in an active Debit card on any account you hold with us.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Written Request

Fixed Term Savings Accounts require 35 days written notice and an early closure charge may apply.

Alternatively, if you wish to close an Instant Access savings account or a Cash ISA, you can write to:

Chatham Retail Customer Service Centre
Western Avenue, Waterside Court
Chatham Maritime, Chatham
Kent
ME4 4RT

When writing to us, please sign and date the letter and also tell us where any remaining funds in the account should be transferred to.

To close your loan account you would need to contact our lending department.

Existing loans
0800 200 400
Relay UK: 18001 0800 200 400
Open Monday to Friday 8am - 8pm (excluding bank holidays), Saturday 9am - 3pm

To close a Treasury product you hold with NatWest you will need to contact Telephone Banking.

You may close your Fixed Term Savings Account at any time before the Fixed Term Start Date and no Early Closure Charge will apply. After the Fixed Term Start Date you may close your Fixed Term Savings Account before the Maturity Date on giving 35 days written notice to a branch. An Early Closure Charge will be deducted from the balance of your account, except in the event of your non-voluntary redundancy, death or in certain other circumstances.

Please note: in order to close a Fixed Rate Bond you must give 35 days written notice of your intention to close your account before it has reached its maturity date, and you may incur an Early Closure Charge for this.

If you wish to cancel your NatWest credit card, please contact Credit Card Services.

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Provided we have all the information we need, your account will normally be closed within 5 working days. Specialist accounts will take longer.

Please see How do I inform you of a bereavement?