How can we help you?

A standing order is when you tell us to pay a fixed amount to someone straight from your account at regular intervals. The money is taken from your account automatically on a fixed date and will show up on your statement.

Using your mobile app

  1. Log in to your mobile app
  2. Select the 'Payments' button from the Home screen and ensure the preferred account is set to the account which you want the standing order to be paid from, select 'Regular payments'
  3. Select 'Standing Orders'. You can also Select 'Standing Orders' from the account menu
  4. Select 'Create' at the bottom of the screen to add a new standing order
  5. Choose your payee from the lists provided - either to a payee, company or your own account
    • You can only choose an existing payee. To send a Standing Order to a new payee, please use Online Banking
  6. Follow the on screen steps to set up the description, amount and payment intervals
  7. Review and confirm the details

Using online banking

You will require a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you will require your mobile app

  1. Log in to Online Banking at (opens in a new window)
  2. Select 'Payments & transfers' from the main menu.
  3. Under Standing orders click 'Create a new standing order'.
  4. Enter the details of the company or personal you are wanting to pay and click 'Next'.
  5. You will then be informed that the details entered either match, close match or don't match the person you are looking to pay. You can choose to go back and re-enter these details or if happy to continue tick that you understand the risk and click 'Next'.
  6. You can then change the name that will appear on your statement, enter a payment reference and set how long you want the standing order to run for. Then click 'next'.
  7. Select the account you want the standing order to take the funds from, the payment amounts, date and frequency.
  8. You will now see a screen confirming the details you have selected. You will then be asked to authorise this payment using your card reader or mobile app. Follow the onscreen instructions and click 'Confirm'.
  9. All done. That's your standing order now set up. You can now go back to review your accounts or set up another payment.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website