How can we help you?

For our Platinum and Black Account package customers, we moved car breakdown provider from Green Flag to the AA on 8th December 2022.

To find out more about your cover, you can visit our websites:

• Platinum account car breakdown (opens in a new window)

• Black account car breakdown (opens in a new window)

To report a breakdown, call us on:

• Platinum account customers: 0345 609 0453 (Relay 18001 0345 609 0453)
• Black account customers: 0345 601 7188 (Relay UK 18001 0345 601 7188)

Or download the AA’s app from your app store You can find the link by logging in to membership services (opens in a new window)

You don't need a AA membership number – your access to service is through your account number and sort code. When you call for assistance, the AA will know you have an applicable NatWest Account.