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You can get a copy of your travel insurance terms, which include your policy, here or by calling us:

Silver - Download a copy of your Silver Travel Insurance Terms (PDF 167KB).

Platinum - Download a copy of your Platinum Travel Insurance Terms (PDF 316KB)

Black - Download a copy of your Black Account Travel Insurance Terms (PDF 296KB)

Select Silver / Reward Silver: 0345 601 5219 (Relay UK 18001 0345 601 5219)
Overseas: +44 1252 308 792

Select Platinum / Reward Platinum: 0345 609 0453 (Relay UK 18001 0345 609 0453)
Overseas: +44 1252 763 658

Black / Reward Black: 0345 6017 188 (Relay UK 18001 0345 6017 188)
Overseas: +44 1252 308 794

To find out more or to use your benefits visit the Silver (opens in a new window), Platinum (opens in a new window) or Black (opens in a new window) account page.

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Trending Questions 🔥

Can I use my debit card abroad?

Using a NatWest debit card is an easy and convenient way of paying for goods and services wherever you see the VISA or Mastercard logo. You can also use

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A free Rooster Card Subscription (usually costing £1.99 per month per card or £19.99 per year per card) with NatWest Rooster Money for up to

Travel insurance, Coronavirus and FAQs

Coronavirus (Covid-19) and any other pandemics 1. Before your trip 2. During your trip 3. General Policy FAQsTravel InsuranceYou should refer to the

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Sign up for NatWest Rooster Money and download the app. You must have the latest version of the app which you can get or update from your app store You'

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Video Banking is a service where you can speak to us about our range of products and get a free face-to-face Financial Health Check wherever you are, at a

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Please see below for our FAQs on biometric. Register for Biometrics How does biometric approval work? Biometrics and my phone About my BiometricsRegister

When are your branches open?

Our branch locator can help you find your nearest branch and up to date opening hours. NatWest branch locator Find your nearest branch using our branch

What is NatWest Rooster Money?

NatWest Rooster Money is a family pocket money app and card for kids. NatWest Rooster Money starts children on their journey to money confidence.

How do I get the free subscription to Rooster Card?

Download the NatWest Rooster Money app and sign up. You must have the latest version of the app which you can get or update from your app store Follow the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the