How can we help you?

No, you're automatically covered but we recommend that you register your phone to make the claims process quicker.

You will need to register your phone prior to making a claim.

When registering your phone you will be asked for your phone make, model number, IMEI number, memory size and purchase date, so have them ready. To find your IMEI number, you can dial *#06# on your phone’s keypad or:

For iOS

  1. Go to "Settings" > "General" > "About"
  2. Scroll down until you see IMEI

For Android

  1. Open the Android settings menu
  2. Tap "About Phone" > "Status". There you will find the IMEI.

Missing device

  1. It will be on the original box
  2. It will be on the original receipt
  3. Contact your network carrier

How to register your phone

Register your phone or update your existing phone details by visiting Membership Services (opens in a new window) or call us.

Select Silver / Reward Silver: 0345 601 5219
overseas: +44 2392 664 912

Select Platinum / Reward Platinum: 0345 609 0453
overseas: +44 2392 668 650

Black / Reward Black: 0345 601 7188
overseas: +44 2392 660 340

Relay UK: 18001 0345 600 0512
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).

To find out more about your mobile phone insurance visit your dedicated account page (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website