If you suspect a charge has been applied to your account in error, you should first check which type of charge has been applied and make sure it has been applied correctly.
You can find further information on our Rates & Charges page.
Remember, you can set up Text Alerts which will notify you of important activity on your account. This can help you to prevent incurring charges in the future and you can find out more about the type of alerts we offer.
You can also find further guidance on avoiding Fees & Charges in our overdraft costs page. (opens in a new window)