How can we help you?

You can make an application to reduce the term of your mortgage at any time. We'll complete an income and expenditure check as a part of the application to ensure the new payments are affordable for you. There's an admin fee of £35 to amend your term which is due when you make your application. You can request a call back to start your application using our online self service platform 'Manage my Mortgage'. Select our live chat which appears on your screen offering help.

You can find 'Manage my mortgage' in the NatWest app or Online Banking. If you haven't used them yet, here's some guidance (opens in a new window) on how to access them. It doesn't matter whether you have other NatWest accounts or just a mortgage. Using the app saves the need for a one-time passcode each time you want to see your mortgage.

If an App isn't for you, you can use Manage your Mortgage (opens in a new window) where you can just see your mortgage account using a one-time passcode.

Overpaying your mortgage doesn't automatically reduce the term of your mortgage. Each time your interest rate changes, or you make a lump sum overpayment of £1000 or more, we'll recalculate your monthly payments over the remaining term of your mortgage.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

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Find Cora in the mobile app, Online Banking or our website