How can we help you?

If you think the card is lost or stolen, please freeze this in the app. You should then contact us through the app or email us at with your child's name you want to order the card for, as well as the address it needs to be sent to. This new card will reach you in 2-5 working days.

All families can receive their first replacement card for free, after this it is a £5 charge per card that is sent to you. If in the case of a card being stolen or lost in the post the replacement for this will have the fee waived.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website