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I've received an unexpected text alert, what should I do?

If you have provided us with a valid UK mobile number, then you will automatically receive activity alerts.

We'll send you an activity alert as confirmation whenever you:

  • create or amend a payee - either a UK individual or company
  • create or amend a standing order
  • update your address or telephone details
  • are issued with a new debit/cash card or PIN

If you have received an alert and you don't recognise the transaction or the activity on your account, please contact telephone banking immediately or visit your local branch.

The easiest way to check or make changes to your alert preferences is to visit the 'Alerts' section of Online Banking - www.nwolb.com (opens in a new window).

You can also manage your alerts using telephone banking or by visiting one of our branches.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).


Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.