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My standing order's due out tomorrow, can I still cancel it?

Yes, you can cancel a standing order online up to 6:00pm on the previous working day.

Cancelling a standing order online

  1. Log in to your Online Banking service at www.nwolb.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Standing orders' section select 'Manage standing orders'
  4. From the 'Standing orders list' select the appropriate standing order then click on the 'Cancel standing order' button
  5. Please select 'Confirm' to complete your request

Please note: If your standing order is due within 48 hours we will send you an email to confirm that it has been cancelled, so please make sure that we have your correct email address on file.

Cancelling a standing order using your mobile banking app

  1. Log in to your mobile banking app
  2. Select the account that the standing order is set up on
  3. Select the 'Standing order' section
  4. Select the standing order you want cancelled. You will see the detail of the standing order, and the option to cancel the standing order will appear at the bottom of this screen

Cancelling a standing order by webchat, phone or in branch

You can also cancel a standing order by going into a branch or by contacting telephone banking or webchat before 6:00pm the day before the payment is due.

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Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.


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