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What are alerts?

Alerts are designed to help you keep track of your personal current and most saving accounts.

As long as you have provided us with a valid UK mobile number or email address we can send you either text alerts or email alerts about your account.

Currently the following alerts are available:

Activity alerts - We can make you aware of activity on your account, for example when a payee is added or amended or when a regular payment is changed or created. We can also inform you when your contact details are updated and when a new card or PIN is issued. These alerts are sent by text to your mobile.

Balance alerts - Keep track of your balance with a weekly balance reminder or get an up to date balance on demand. Be informed when your balance reaches a high or low limit, chosen by you. These alerts are sent by text to your mobile.

When your statement is available online - If you have turned off paper statements you will receive an alert when your statement is available online. This alert is sent by email.

When your pre-advice or interest and charges is available online - If you have turned off paper statements you will receive an alert when your pre-advice or interest and changes is available online. This alert is sent by email.

When you need to pay money into your account which is immediately available to use to help minimise or even avoid fees - This is an "Act Now Alert" which can help you stay in control and minimise or even avoid fees for unarranged overdrafts and returned items. They specify the time by which you should pay money into your account which is immediately available to use to cover all payments and/or to bring your account back into credit or within any arranged overdraft limit. This alert can be sent via text, email or both.

The easiest way to set up and manage your alerts is via the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking or by visiting one of our branches.

Find out more about our alerts service at natwest.com/alerts (opens in a new window).

You can also set up alerts for your credit card using our Credit Card Online service - https://cardservices.natwest.com/ (opens in a new window).

Do I pay for Alerts?