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How can I amend a standing order?

You can amend a standing order on Online Banking, by contacting telephone banking or by going in to a branch.

Using Online Banking

We require at least 3 working days notice to amend your standing order online.

If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting Telephone Banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online Banking is by close of business on Tuesday.

To amend a standing order on Online Banking:

  1. Log in to www.nwolb.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Standing orders' section, select 'Manage standing orders'
  4. From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
  5. If required amend the payee details and then select 'Next'
  6. If required amend the payment details and then select 'Next'
  7. Please select 'Confirm' to complete your request.
  8. Confirm the details are correct and if required authorise the changes using your card-reader
  9. Select 'Confirm' button to complete

Please note: You may need a card-reader and a card you can use with that reader to complete this process.

Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.

You will need your card-reader to set up a new Standing Order.

Over the phone

You can amend a standing order up to close of business on the working day before a payment is due to leave by using telephone banking.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Business customers - 03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

In branch

You can amend a standing order up to close of business on the working day before a payment is due to leave by visiting a branch.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).