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Getting a paper copy of your bank account statement

Online Banking

If you want paper copies of your online statements for your current, savings accounts or credit card, you can save and print PDF versions from your Online Banking service.

You will get an email when your most recent statement is available.

For help with printing paper statements, you can follow the step by step instructions.

1. Log in to Online Banking at www.onlinebanking.natwest.com (opens in a new window)
2. Select 'Statements & transactions' from the main menu and then 'Statements' from the 'Your statements' section
3. Your available statements for the highlighted account and given year in the time period dropdown will be shown on screen
4. You can choose a different account if you have more than one and change the year using the time period dropdown
5. Select the relevant statement cycle link displayed on the page and it will download as a PDF file as per your browser settings

You can now print or save the PDF file.

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Online Banking helpdesk.

There are two options depending on your needs:

Transaction History List (up to 10 years)

• Which is free 
• Will arrive within 5 working days on headed paper & to your Secure Inbox within 48 hours
• Widely accepted for proof of current address and income

Copy of an original statement

• Costs £3 per order (for historic statements)
• Will arrive in 12 - 16 working days
• Accepted for proof of income but cannot be used as proof of address

Getting a paper copy of your credit card statement

Mobile App (Credit Cards Only)

• Once logged in to the app, select your credit card, and choose the ‘statements’ option.
• Select the drop down arrow next to ‘more info on statements’.
• Select the statement you would like to view.
• Scroll down, and click ‘apply’
• This will take you out of the app, but still keep you logged in.
• Select the little export button to the top right. Choose how you’d like to export the statement.

If you don't have the mobile app, or Online Banking, please call Credit Card Services. There is a £3 charge for posting a copy of a paper statement to you, and you should receive it within 7-10 days.

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Have you met Cora, your digital assistant?

Cora can help you with a wide range or queries, including this one.

You can speak to Cora to order a transaction history list within Online Banking by following the 'need help' button once logged in.

Similarly, you can also speak to Cora to order a transaction history list within your mobile app by tapping on the "Chat to Cora" button from the help section.

Type in the chat box "I want to have a statement posted" within either your mobile app or Online Banking to start the process.