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I sent a payment to somebody whose Paym registered account is now closed, what should I do?

You should check to see if the money has been sent from your chosen account.

If it has been sent, but has been returned to your account, you should check whether the recipient has an alternative account that you can send the money to.

If it hasn't been returned to you, check if the recipient has received the money in any of their current accounts or if they have received a text message letting them know how to collect the money.

If the payment has left your account but has not been received by the recipient after 2 hours, please contact us.

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