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How can I get help with Online Banking for Business?

For general Online Banking information and help on accessing and using Online Banking we have a dedicated online banking help page (opens in a new window). This page also provides you with some of the commonly asked questions around Online Banking, such as:

And more including 'How To' help videos.

Alternatively, choose from the options below for further guidance:

New to online and mobile banking?

Here are some top tips and useful information to help you use our online and mobile banking as quickly and easily as possible:

If you want more information on what Online Banking offers, or our mobile app we have a dedicated online banking Information page (opens in a new window)

If you're looking to set up Online Banking, our step by step guide (opens in a new window) will walk you through what you need to do.

Top tip! Don't forget - you must order your first card-reader through your online Banking (opens in a new window). Once your card-reader arrives make sure you then enable it. How to order a new card-reader (opens in a new window)

Alternatively, we also have a step by step set up (opens in a new window) guide for our mobile app.

Card-reader help

Our dedicated card-reader help page (opens in a new window) will give you more information on what a card-reader is and why you need one. In addition, some of our frequently asked questions may be able to help too:

Top tip! You must order your first card-reader through your online banking (opens in a new window). Once your card-reader arrives make sure you then enable it. How to order a new card-reader (opens in a new window).

Remember - a card-reader cannot be enabled until at least 48 hours after it was first ordered.

Accessing statements online

Our How to download a PDF statement (opens in a new window) guide will walk you through how to access statements in Online Banking and includes a 'How To' video.

Top tip! Ensure you follow the steps in the guide detailed above - these will work for all internet browser types providing you have the following software (opens in a new window).

Activation codes

Activation codes are 10 digit codes which allow you to access online and mobile banking facilities.

Order a new activation code use our online form (opens in a new window). Alternatively, some of our frequently asked questions may be able to help:

Top tip! Our activation codes are sent via Post or SMS Text Message - this is to keep the code secure and ensure that it cannot be accessed by fraudsters.

Its important to ensure your contact details are up to date so that the activation code reaches you as quickly as possible.

Remember - we can only send activation codes via SMS Text to UK mobile numbers.

Locked out of Online Banking?

If you're locked out of your Online Banking we have a log In guide (opens in a new window) which may be able to help.

Top Tips! Some of the most common issues with Online Banking locking can be solved using the three following tips:

  • Remember to clear your cookies & temporary internet files before logging in
  • Check your details are correct
  • Don't access Online Banking through a saved link or favourite

Some of our other frequently asked questions may also be helpful:

I've forgotten my online banking log in details (opens in a new window).

I'm having trouble logging in - use our login helper (opens in a new window).

Making payments through Online Banking

To make payments in Online Banking you will need to ensure the person you are sending the payment to is set up as a 'Payee' - How do I add a new payee using online banking (opens in a new window).

Top Tip! You need a card-reader to set up new payees in Online Banking - find out more through the payee guide above.

Alternatively - if you have our mobile banking app you can make one off payments to new payee totalling up to £250.00 per day without a card-reader - find out more on our mobile app page (opens in a new window) under 'Pay Someone New'

Remember - Only one payee can exist for each sort code & account number - for example, it is not possible to duplicate a payee with a different reference.

If you can't find the answer you're looking for or you have a more specific query about your account then our Online Banking chat advisors are here to assist you.

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