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How do I request a PIN reminder for my credit card?

Your Credit Card PIN

If you've forgotten your NatWest credit card PIN, we can send you a reminder.

Credit Card Online Services

You can log in to Credit Card Online Services at www.natwest.com/cardservices

  1. Log in to Credit Card Online Services.
  2. Select 'Account management'.
  3. Select 'Get a card PIN reminder'.
  4. Click 'Confirm' and one will be sent to you within 7-10 days.

Online Banking

You can log in to Online Banking at www.nwolb.com (opens in a new window)

  1. Select 'Cards' from the main menu.
  2. In the 'Manage your credit card' section select 'Get a PIN reminder' from the menu.
  3. Add the last 5 digits of your NatWest credit card to the online form.
  4. Select 'Submit' and one will be sent to you within 3-5 working days.

If, however, your credit card is locked, you have more than one address registered with us, or you have more than one card for this credit card account, please call our Credit Card Helpdesk.

Card services
0370 333 9091 (overseas +44 370 333 9091)
Minicom: 0800 141 3999
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Find out more about how you can view your credit card information online.

Your debit card PIN

You can log in to Online Banking at www.nwolb.com (opens in a new window)

  1. Select 'Cards' from the main menu.
  2. In the 'Manage your debit card' section select 'Get a PIN reminder' from the menu.
  3. Add the last 5 digits of your NatWest debit card and your date of birth to the online form.
  4. Select 'Submit' and one will be sent to you within 3-5 working days.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

Your Online Banking card PIN

If you have forgotten the PIN for your Online Banking card please contact our Online Banking Helpdesk.

Online banking helpdesk
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