Looking for answers
Ask a question

Is there a timescale to reclaim funds from an ATM dispute?

Once we have been informed, it can take up to 15 calendar days for funds to be credited back to your account.

In order for us to start an investigation you will need to provide us with details of the transaction; such as the date you used the ATM, the amount you attempted to withdraw and which card you used.

To inform us of an ATM dispute you can either contact us by phone or visit a branch.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).