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I have used an ATM to withdraw money and I didn't receive anything.

If you have tried to withdraw money from an ATM and it didn't provide the amount requested, there are 3 ways to report this.

You can chat with us:

Online banking helpdesk
Chat online with one of our advisors

Chat now

You can contact us by phone:

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

Alternatively, you can visit us at a branch:

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Once we have been informed, it can take up to 15 calender days for funds to be credited back to your account.